Inevitably, Microsoft Outlook has now become a platform, which is used by several industries. Its ability to work offline makes it famous and more demanding. However, it does not mean that this is free from all errors. This is clearly indicated by users who are looking for the solution of Outlook 2011 Mac error code 17997 (Unexpected Data Was Encountered Error). This is the reason that we have come up with this blog. In the upcoming part of the blog, we will discuss about this error completely along with the manual approaches to resolve it.
'Mac Outlook Error Code 17099' The error does not allow users to send or receive email messages and states that the mail contains spam content or virus. Root Cause of the Error. The error crops up when SMTP server returns a transient error or an unexpected code. Open Outlook icon on the Dock by pressing the Shift key. It avoids Outlook from sending and receiving the email. Now close outlook; And then Open it. Check if the problem is solved or not. If it is solved it's good, if not then follow the below mentioned method. Method 3: Verify the Outlook Identity.
Strategy to Rectify Outlook Mac Error Code 17997 Rebuild Virtual Directories. For building virtual directories, you may reset virtual directory on Exchange Server. Reset Client Access Virtual Directory. Steps 1: You need to pursue these steps for resetting Client Access Server. Process 1 Verify the Account Settings. If the users have configured Outlook for Mac, in such option. Looks more and more like this was caused by a MS Office (for Mac) 2008 update. Does anyone know the easiest way to roll back Mac MS Office to a state before the updates?
How this Error Occur?
'Unexpected Data was Encountered Error -17997' This kind of message a user may face while encountering the error 17997. This error can arise at the time of connection of Outlook 2011 to MS Exchange. In this error user can connect to Exchange Server and receive mail, but when sending, the messages stuck in the Outbox with error- 17997.
Strategy to Rectify Outlook Mac Error Code 17997
For fixing this error, users can follow these methods as mentioned in the below part:
Method 1
Implement these instructions as mentioned below:
- Change or modify the server name to URL to access OWA through your Browser.
- In Microsoft Outlook 2011 Settings, create a check on the default port & change Port to 442.
Method 2
Another way to fix Outlook Mac unexpected data was encountered error -17997 is by rebuilding Server Virtual Directory on MS Exchange Server. In order to do this, you have to upgrade MS Exchange Management console to SP3 & the build the virtual Directories once again.
Rebuild Virtual Directories
For building virtual directories, you may reset virtual directory on Exchange Server. This is because after you reset virtual directory, the chosen virtual directory will get erased & a new virtual directory will get generated with the default settings. To do this, you can follow these below mentioned steps:
Error Code 17997 Outlook Mac 2016
Important Note: There is a requirement to reconfigure the virtual directory once it is reset. This is because a new or fresh virtual directory will contain the default settings.
Reset Client Access Virtual Directory
Steps 1: You need to pursue these steps for resetting Client Access Server Virtual Directories. However, before following these steps you need to be allocated permissions
- Open Exchange Management Console
- Now, click on the Server Configuration & then hit on Client Access
- Choose the name of Server Client Access and right click on it
Step 2: Now, in Reset Access Virtual Directory, hit on Browse, choose the name of Virtual Directory that you wish to reset and click on Next. All the below mentioned directories will be showed by default:
- Autodiscover
- ECP
- EWS
- OWA
- Microsoft-Server-ActiveSync
- OAB
Step 3: After you add the chosen directory to the list, the Virtual directory should be reset. Once it is done, hit on Next
Step 4: Choose Browse option for the specification of path and the file name for log file. Then, click on Next
Step 5: In the Reset Client Access Virtual Directory option, hit on Reset & then on Finish
Step 6: Reset the Internet Information Services (IIS) with the help of this command iisreset/noforce.
You may even reset Client Access virtual directory via shell, but the cmdlets will be different depending upon the virtual directory that needs to be reset.
Conclusion
The above blog we discussed about the Outlook Mac 2011 error code 17997, and provides two methods to solve unexpected data was encountered error – 17997.
This week's announcement that a preview of the new Office 2016 for Mac is now officially available was a little surprise to me. I knew it was coming, but didn't expect it to be available already. Ok, it is 'just' a preview and may be you shouldn't use it for your business, but on the other hand why not give it a try. Recent previews of Microsoft solutions are rather stable. So, I tried, but the installation included some unpleasant surprises.
Outlook Error Code 17199
1. Hard to download
Office 2011 for Mac used to be a lot better than the version for the Windows users several years ago. The launch of Office 2013 meant a huge upgrade for the Windows user. One of the biggest advantages of Office 2013 is the integration with among others SharePoint and OneDrive. Working with SharePoint has been a rather painful job on a Mac. Office 2016 will improve everything for the Mac users and therefore many of them seemed to request for the free download since Microsoft announced its availability on their blog.
Microsoft's servers were rather slow or not responding. They were clearly not prepared for such a high demand.
2. Yosemite is needed
In case you did not yet upgrade your OS X to Yosemite, this will be the first thing to do. I kept postponing this, because I was too afraid it would influence my Windows 8 Bootcamp setup.
After securing my most essential files I decided just to do it.
The upgrade went smooth. In case you need support in upgrading you will find the instructions here.
3. Outlook crashed at startup
Once I had the Office 2016 installation file available the process went rather smooth at first. Only the Outlook setup took long. I decided not to import my Outlook 2011 settings, because I hardly used it anymore. I decided to connect Outlook to my companies Office 365 account.
And then it crashed …. Rebooting, reinstalling, etc. just didn't help. It didn't want to run anymore.
Thanks to all those great online support forums I managed to find the solution. Previous settings that Outlook left behind had to be deleted with the following simple steps:
- Open Terminal (click the Spotlight search glass in the top right corner and type terminal)
- Type: defaults delete com.microsoft.Outlook (to delete the old preferences)
- Type: killall cfprefsd (to kill the cached prefs)
- Launch Outlook
4. Outlook keeps asking for activation
May be connecting to my Office 365 account was not to be the best idea. Outlook kept requesting for activation. Online I didn't manage to find a satisfactory solution.
I decided to uninstall again, but this time Outlook only. By the end of last year Outlook for Mac already has been released and you can download it from Office 365 and that's what I did. I don't know whether this is a different version, but it didn't ask for activation.
DotMatrix Regular is a TTF available for MAC & PC. Can be further categorized as dotted font DotMatrix Regular font has been downloaded (9265) times. Download DotMatrix TwoRegularTrueType font. Download 186,286 Free fonts at ufonts.com. License: Free Author's note: Dot Matrix by Moonbase Press is a TTF available for MAC & PC Dotmatrix font has been downloaded (1598) times. Dot Matrix font contains 106 defined characters and 106 unique glyphs. The font contains characters from the following unicode character ranges: Basic Latin (92), Latin-1 Supplement (12), General Punctuation (1). COMMENTS & QUESTIONS ABOUT DOT MATRIX FONT Peter Malmberg 18. Matrix font dafont. We have 29 free digital, dot-matrix fonts to offer for direct downloading 1001 Fonts is your favorite site for free fonts since 2001.
Just to be sure I performed the above described preferences cleaning process as well.
My mail and calendar data started synchronizing!
5. Mail not sending
Full of regained enthusiasm, the whole process started with downloading efforts a day earlier, I prepared the first messages. Quite important ones.
Murphy stayed with me. Mails were not leaving my outbox. At first I even thought they were gone, but fortunately the backup plan worked. Yes, I agree I should have send a text message first. The green dots next to the accounts on the account settings page had convinced me everything worked fine.
Outlook showed the error:
Unexpected data was encountered – error code 17997
Trying several online mentioned solutions didn't help me much. The mail remained in the outbox. Most probably I was facing an identity issue.
I decided to create my account once again, without deleting the initial one. I was concerned that removing my account might remove the draft messages as well. This meant I duplicated my account.
And magically this account immediately sent the first test message. Curiously I opened one of my still pending e-mails and assigned the new mailbox as the sender address. Yes, all sent. Then I just removed the initially installed account.
6. It's rather slow
After all these installation issues I could have given up, but I still wanted to experience the new office.
Strategy to Rectify Outlook Mac Error Code 17997
For fixing this error, users can follow these methods as mentioned in the below part:
Method 1
Implement these instructions as mentioned below:
- Change or modify the server name to URL to access OWA through your Browser.
- In Microsoft Outlook 2011 Settings, create a check on the default port & change Port to 442.
Method 2
Another way to fix Outlook Mac unexpected data was encountered error -17997 is by rebuilding Server Virtual Directory on MS Exchange Server. In order to do this, you have to upgrade MS Exchange Management console to SP3 & the build the virtual Directories once again.
Rebuild Virtual Directories
For building virtual directories, you may reset virtual directory on Exchange Server. This is because after you reset virtual directory, the chosen virtual directory will get erased & a new virtual directory will get generated with the default settings. To do this, you can follow these below mentioned steps:
Error Code 17997 Outlook Mac 2016
Important Note: There is a requirement to reconfigure the virtual directory once it is reset. This is because a new or fresh virtual directory will contain the default settings.
Reset Client Access Virtual Directory
Steps 1: You need to pursue these steps for resetting Client Access Server Virtual Directories. However, before following these steps you need to be allocated permissions
- Open Exchange Management Console
- Now, click on the Server Configuration & then hit on Client Access
- Choose the name of Server Client Access and right click on it
Step 2: Now, in Reset Access Virtual Directory, hit on Browse, choose the name of Virtual Directory that you wish to reset and click on Next. All the below mentioned directories will be showed by default:
- Autodiscover
- ECP
- EWS
- OWA
- Microsoft-Server-ActiveSync
- OAB
Step 3: After you add the chosen directory to the list, the Virtual directory should be reset. Once it is done, hit on Next
Step 4: Choose Browse option for the specification of path and the file name for log file. Then, click on Next
Step 5: In the Reset Client Access Virtual Directory option, hit on Reset & then on Finish
Step 6: Reset the Internet Information Services (IIS) with the help of this command iisreset/noforce.
You may even reset Client Access virtual directory via shell, but the cmdlets will be different depending upon the virtual directory that needs to be reset.
Conclusion
The above blog we discussed about the Outlook Mac 2011 error code 17997, and provides two methods to solve unexpected data was encountered error – 17997.
This week's announcement that a preview of the new Office 2016 for Mac is now officially available was a little surprise to me. I knew it was coming, but didn't expect it to be available already. Ok, it is 'just' a preview and may be you shouldn't use it for your business, but on the other hand why not give it a try. Recent previews of Microsoft solutions are rather stable. So, I tried, but the installation included some unpleasant surprises.
Outlook Error Code 17199
1. Hard to download
Office 2011 for Mac used to be a lot better than the version for the Windows users several years ago. The launch of Office 2013 meant a huge upgrade for the Windows user. One of the biggest advantages of Office 2013 is the integration with among others SharePoint and OneDrive. Working with SharePoint has been a rather painful job on a Mac. Office 2016 will improve everything for the Mac users and therefore many of them seemed to request for the free download since Microsoft announced its availability on their blog.
Microsoft's servers were rather slow or not responding. They were clearly not prepared for such a high demand.
2. Yosemite is needed
In case you did not yet upgrade your OS X to Yosemite, this will be the first thing to do. I kept postponing this, because I was too afraid it would influence my Windows 8 Bootcamp setup.
After securing my most essential files I decided just to do it.
The upgrade went smooth. In case you need support in upgrading you will find the instructions here.
3. Outlook crashed at startup
Once I had the Office 2016 installation file available the process went rather smooth at first. Only the Outlook setup took long. I decided not to import my Outlook 2011 settings, because I hardly used it anymore. I decided to connect Outlook to my companies Office 365 account.
And then it crashed …. Rebooting, reinstalling, etc. just didn't help. It didn't want to run anymore.
Thanks to all those great online support forums I managed to find the solution. Previous settings that Outlook left behind had to be deleted with the following simple steps:
- Open Terminal (click the Spotlight search glass in the top right corner and type terminal)
- Type: defaults delete com.microsoft.Outlook (to delete the old preferences)
- Type: killall cfprefsd (to kill the cached prefs)
- Launch Outlook
4. Outlook keeps asking for activation
May be connecting to my Office 365 account was not to be the best idea. Outlook kept requesting for activation. Online I didn't manage to find a satisfactory solution.
I decided to uninstall again, but this time Outlook only. By the end of last year Outlook for Mac already has been released and you can download it from Office 365 and that's what I did. I don't know whether this is a different version, but it didn't ask for activation.
DotMatrix Regular is a TTF available for MAC & PC. Can be further categorized as dotted font DotMatrix Regular font has been downloaded (9265) times. Download DotMatrix TwoRegularTrueType font. Download 186,286 Free fonts at ufonts.com. License: Free Author's note: Dot Matrix by Moonbase Press is a TTF available for MAC & PC Dotmatrix font has been downloaded (1598) times. Dot Matrix font contains 106 defined characters and 106 unique glyphs. The font contains characters from the following unicode character ranges: Basic Latin (92), Latin-1 Supplement (12), General Punctuation (1). COMMENTS & QUESTIONS ABOUT DOT MATRIX FONT Peter Malmberg 18. Matrix font dafont. We have 29 free digital, dot-matrix fonts to offer for direct downloading 1001 Fonts is your favorite site for free fonts since 2001.
Just to be sure I performed the above described preferences cleaning process as well.
My mail and calendar data started synchronizing!
5. Mail not sending
Full of regained enthusiasm, the whole process started with downloading efforts a day earlier, I prepared the first messages. Quite important ones.
Murphy stayed with me. Mails were not leaving my outbox. At first I even thought they were gone, but fortunately the backup plan worked. Yes, I agree I should have send a text message first. The green dots next to the accounts on the account settings page had convinced me everything worked fine.
Outlook showed the error:
Unexpected data was encountered – error code 17997
Trying several online mentioned solutions didn't help me much. The mail remained in the outbox. Most probably I was facing an identity issue.
I decided to create my account once again, without deleting the initial one. I was concerned that removing my account might remove the draft messages as well. This meant I duplicated my account.
And magically this account immediately sent the first test message. Curiously I opened one of my still pending e-mails and assigned the new mailbox as the sender address. Yes, all sent. Then I just removed the initially installed account.
6. It's rather slow
After all these installation issues I could have given up, but I still wanted to experience the new office.
When you are used to Office 2013 you will find some similarities, but it feels very different as well due to the fact it has been adjusted to OSX and especially Yosemite. Personally I prefer the Office 2013 interface. The clear file menu of 2013 is really missing. For example to share a document you will have to find the sharing icon in the top right corner. In my case at first Word didn't manage to send a file as attachment. After a reboot it started working, but preparing the e-mail took long.
And that is a general issue I have been facing while testing. The Office applications respond slow.
Microsoft Outlook Error Code 17997
May be this is due to synchronization of mailboxes and indexing, the future will tell.
The good news is that Office 2016 is a big step forward. Integration with external storage works like a charm and that can cause I will return from my Windows 8 Bootcamp to Yosemite with Office 2016!